[Hiring] Care Coach II @Careforth

Role Description

The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with an interdisciplinary team, the Coach Advisor II provides support to caregivers through the full program lifecycle of onboarding, enrollment, and ongoing coaching support.

• Engage, motivate, coach, and educate caregivers via phone and digital technology.
• Empower caregivers to manage their own psychosocial, physical, and environmental health to improve and maintain wellbeing.
• Manage case assignments, leveraging technology to enable effective coaching and address the unique circumstances of caregivers.
• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals.
• May include navigation of benefits, coordination of care activities, and referrals to external resources.
• May support prospective caregivers, answer inbound calls, provide program overview; capture caregiver and caregiver/care recipient data using multiple systems.
• Support Careforth App onboarding and provide application support to drive caregiver engagement and streamline onboarding workflows.
• Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions.
• Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
• Perform incident management in compliance with applicable state and program regulatory and/or accreditation requirements.
• Solicit feedback from caregivers to identify opportunities for additional support and process improvement.
• May act as a mentor for coaches and/or consultant for the caregiver support team.
• Participate in the on-call rotation to provide caregiver support and respond to urgent caregivers.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree and 4-6 years’ experience in care management, care coordination, and/or health coaching.
• Comprehensive knowledge of industry concepts and principles.
• Ability to provide coaching support and consultation across a broad range of clinical topics.
• Older adults, Dementia, and Chronic Condition Management experience required.
• Managed Care/health plan experience strongly preferred.
• Exceptional active listening and communication skills with a focus on empathy.
• Proven experience accessing and locating community resources.
• Ability to navigate (and teach others to navigate and utilize) mobile applications.
• Ability to multitask in a fast-paced environment, with excellent decision-making skills.
• Solid understanding and experience in care planning/case management is required.
• Fluent in Spanish is required.
• Must be able to work nights, weekends on an infrequent call rotation and holidays, as needed (except for Christmas and Thanksgiving) with pay differential.

Benefits

• Flexible schedules.
• Remote-first culture.
• Nationally recognized wellness program.
• Pay range for this position is $22.73 - $31.84/hrly; actual wage offered may vary based on experience, knowledge, skills, qualifications, and geographic location.

Company Description

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.