[Hiring] Care Advocate @Mira Mace

Role Description

As a Care Advocate, you'll be at the center of a patient's navigation journey. After a patient completes an initial visit with a clinical lead, you become their go-to support:

• Helping patients understand their care plan.
• Scheduling appointments.
• Communicating with providers.
• Navigating insurance.
• Connecting to community resources for needs like food, housing, and transportation.

This is non-clinical navigation support provided under the general supervision of the patient's billing provider. You won't be giving medical advice — you'll be removing the friction that keeps patients from getting the care they're entitled to.

You'll juggle multiple patients at once, so the people who thrive in this role can hold breadth across many open situations without losing the thread on any single one.

Qualifications

• One of the following: an active, unrestricted LPN/LVN license in good standing; a Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience.
• 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
• Working knowledge of the U.S. healthcare system and Medicare.
• Comfort working independently, managing a caseload, and maintaining strong documentation.
• Reliable computer, internet, and a quiet space for patient calls.

Requirements

• Experience supporting older adults or patients with complex or serious illness (preferred).
• Familiarity with Medicaid and other public programs (preferred).
• Bilingual — Spanish, Mandarin, or another language common among Medicare patients (preferred).

Benefits

• This is a remote, 1099 independent contractor role.
• Commitment of at least 20 hours per week, with the opportunity to work up to 40 hours.
• Generally during core business hours (9:00 a.m.–5:00 p.m. ET, Monday–Friday).
• Compensation rate of $20–$25 per hour, depending on experience, qualifications, availability, and language skills.
• Compensation covers approved service time, including patient support, documentation, and required administrative communications.