[Hiring] Capacity Management - Epic Analyst 2 @Baylor Scott & White Health

Role Description

Primary responsibility is to configure and provide functional and technical help for specific applications to business and clinical users. Part of the responsibility is to partner with end users to interpret the workflow and its interdependencies. Make corrective adjustments or enhancements as needed. This role is the central point of communication for various users and coordinates all activities for the Patient Access organization. Assist with testing, recommend corrective actions, and resolve problems within the software application.

The pay range for this position is $34.58/hour (entry level qualifications) - $53.60/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.

Essential Functions of the Role

• Analyze and document workflows, data collection processes, end-user reporting needs, and technical issues, incorporating both vendor requirements and internal stakeholder considerations.
• Implement system updates and changes, and clearly communicate impacts to super users and end users.
• Participate in leadership huddles and support the operationalization of strategic decisions and outcomes.
• Identify opportunities to refine template standards, reduce complexity, and improve long-term sustainability of specialty access models.
• Serve as a functional and technical Subject Matter Expert on the Epic application and Baylor Scott and White workflows. Apply good knowledge of the technology and enterprise processes. Collaborate closely with all teams to drive a holistic patient perspective.
• Create, modify and track system build timely and effectively.
• Participate in the quality assurance process for the team to ensure that the team is meeting not only turnaround time SLA’s but also maintaining a high level of accuracy on all updates.
• Provide Application Support, implement system updates and changes, and communicate those changes to super users and end users.
• Engage, manage, communicate and earn the care and respect of all stakeholders.
• Developing a strong collaborative relationship with stakeholders from related teams and clinical leadership is imperative for this role.
• Train and mentor Application Analysts.
• Solve problems by studying business issues/requirements, examining both data and workflows and synthesizing key messages.

Key Success Factors

• Interpret end user workflows. Know the inputs and outputs from both end user and patient perspectives.
• Ability and experience expertise end user workflow and owning the technical components of that workflow.
• Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.
• Demonstrates customer-oriented service excellence values.
• Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
• Ability to execute complex tasks through organization and detail-oriented approach.
• Demonstrates excellent relational communication skills among facility customers and team members.
• A motivated, quick learner of software and information technology.
• Proficient in accurate, thorough, and complete documentation.
• Strong Epic application knowledge to build, test, help, and train.
• Experience in Hospital Business or Clinic environment preferred.

Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience
• CERTIFICATION/LICENSE/REGISTRATION - Epic Certification (EPICCERT): Must have EPICACRD or EPICCERT.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
• Note: Benefits may vary based upon position type and/or level.