[Hiring] Call Center LPN @UnitedHealth Group

Role Description

The Call Center LPN serves as an extension of the CareMount clinical care team, providing telephonic clinical support for patients across Adult Primary Care, Pediatrics, and Women's Health services. Working within a centralized clinical call center, the LPN partners with providers, registered nurses, office staff, pharmacies, and other healthcare professionals to support patient care, coordinate clinical needs, and facilitate timely resolution of patient inquiries.

Be part of a healthcare team where technology, people, and action come together to make a difference every day. At CareMount, you'll work alongside dedicated clinicians and support teams to deliver high-quality patient care, improve healthcare access, and positively impact the lives of the patients and communities we serve.

Work Schedule:

• Full-time position
• Monday through Friday
• Hours: 8:00 AM – 5:30 PM EST
• Schedule may vary based on business needs
• Observes the UnitedHealth Group (UHG) Federal Holiday Schedule
• Flexibility to work remotely from anywhere within the U.S.

Primary Responsibilities:

• Manage and prioritize clinical requests received through EPIC in-basket messages
• Provide clinical support and patient education within scope of practice
• Assist patients with medication-related inquiries, refill requests, laboratory and diagnostic follow-up, and general clinical questions
• Document all interactions accurately and timely within EPIC
• Escalate urgent or complex clinical concerns to the appropriate RN, provider, or clinical leader
• Support quality, compliance, and service excellence initiatives while maintaining patient confidentiality and HIPAA requirements
• Deliver exceptional customer service by creating positive patient experiences through compassionate and professional communication

Qualifications

• Current, unrestricted LPN license (Compact License required) with the ability to obtain additional state licensure as required by the business
• 2+ years of clinical nursing experience, primary care setting preferred
• Proven solid clinical assessment, communication, and customer service skills
• Proven ability to work in a fast-paced, high-volume call center environment

Requirements

• New York LPN licensure (preferred)
• Experience with EPIC electronic health records (preferred)
• Telephone triage, ambulatory care, primary care, pediatric, or women's health experience (preferred)
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.