[Hiring] Bilingual Virtual Clinical Educator @Inizio Engage

Role Description

To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.

• Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company.
• Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique.
• Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures.
• Conduct outbound medication adherence support to patients and or caregivers.
• Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
• Collect demographic data and disposition for product, sample, reimbursement services and literature fulfillment.
• Maintain excellent quality and superior customer service while adhering to program talking points or scripts.
• Leverage live video conferencing software on the web/client specific websites as applicable.
• Use only approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.
• Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio.
• Consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails and time reporting.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments.
• Maintain all company equipment and materials in accordance with company instructions.
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

Qualifications

• Current US healthcare professional license: RN.
• Fluent in Spanish including medical terminology.
• Associates Degree/Bachelors/BSN or equivalent work-related experience.
• Preferred minimum of 3 years’ experience working in a specific disease state or related field.
• Demonstrate effective and professional communication.
• Ability to join frequent meetings and calls without disruption or disconnecting.
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice.
• Competency with Call Center Telephone Technology.
• Demonstrable organizational skills.
• A self-starter with high personal motivation.
• Ability to manage multiple tasks.
• Evidence of continual professional development and a desire to update professional knowledge base regularly.

Benefits

• Competitive compensation.
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions.
• Employee discounts & exclusive promotions.
• Recognition programs, contests, and company-wide awards.
• Exceptional, collaborative culture.
• Best Places to Work in BioPharma (2022, 2023, & 2024).
• Certified Great Place to Work (2022, 2023, 2025).