[Hiring] Bilingual Telephone Triage RN @Legacy Community Health

Role Description

Join the visionary team at Legacy Community Health Services and pioneer the future of community healthcare. As a Bilingual RN Telephone Triage Nurse, you will be at the forefront of transforming patient care through digital innovation and compassionate interactions. This role is pivotal in our mission to provide groundbreaking healthcare solutions.

• Engage in cutting-edge, patient-centered care through advanced telephone triage methods.
• Collaborate in an agile, tech-enabled environment with opportunities for professional growth.
• Be a catalyst for change in healthcare delivery, with access to continuous improvement and professional development initiatives.
• Foster synergies with a dynamic clinical team to revolutionize patient care strategies.
• Align with Legacy's future-focused mission to enhance healthcare accessibility and innovation.
• Be a part of a trailblazing community health organization where your expertise will redefine patient engagement and care pathways.

Key Responsibilities

• Manage urgent and emergency calls with a strategic focus on best practice guidelines for optimal care.
• Leverage innovative telephone triage strategies to accurately direct patients to appropriate care levels and professionals.
• Collaborate with an agile clinical team to prioritize and address immediate patient care needs.
• Accurately gather and document critical patient information, facilitating informed provider decision-making.
• Deliver nursing advice and patient education using state-of-the-art protocols and tools.
• Assist in seamless care coordination while ensuring patient privacy and documentation precision.
• Champion professional collaboration, advocating for an integrated team approach.
• Maintain efficient call handling with a focus on professionalism and cultural competence.
• Ensure unbiased care delivery, respecting cultural diversity and cost-effectiveness in treatment approaches.

Qualifications

• Graduate from an accredited Registered Nursing program with active Texas RN licensure.
• CPR certification, demonstrating readiness for emergency scenarios.
• Minimum of three years of practical RN experience, with a preference for family medicine expertise.
• Previous nursing triage experience is a significant advantage.
• Demonstrated proficiency in clinical, interpersonal, and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to effectively manage multiple deadlines and prioritize tasks.
• Spanish language fluency strongly required to support our diverse community commitment.

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Company Description

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

• Approachable & Collaborative
• Driven & Committed
• Perceptive & Thoughtful Communicators