[Hiring] Bilingual Spanish-Speaking Virtual Medical Receptionist @Winning Assistants

Role Description

Our Client is a growing healthcare organization dedicated to helping patients improve their quality of life through specialized rehabilitation and therapy services. They are seeking a highly professional, detail-oriented, and bilingual Spanish-speaking Virtual Medical Receptionist to support our busy outpatient healthcare clinics.

• Inbound Call Management (Top Priority)
  • Serve as the first point of contact for patients calling the clinic.
  • Manage a high volume of inbound calls professionally and efficiently.
  • Answer patient inquiries, provide information, and route concerns appropriately.
  • Minimize missed calls and reduce patient wait times during busy periods.
• Patient Scheduling
  • Schedule, reschedule, and confirm patient appointments.
  • Coordinate provider availability and clinic schedules.
  • Ensure accurate patient information is entered into the system.
  • Assist patients with appointment-related questions and requests.
• Insurance Verification & Eligibility Checks
  • Verify patient insurance coverage and benefits.
  • Perform eligibility checks using insurance portals and systems.
  • Communicate coverage information to patients when necessary.
  • Ensure accurate documentation of insurance information.
• Prior Authorizations
  • Process and track insurance prior authorization requests.
  • Follow up with insurance providers regarding authorization status.
  • Maintain accurate records and documentation.
• Payment Processing & Administrative Support
  • Assist with patient payment collection and processing.
  • Maintain accurate patient records and documentation.
  • Support daily administrative operations and workflow efficiency.
  • Collaborate closely with clinic staff and management to ensure smooth operations.

Qualifications

• Fluent bilingual Spanish and English speaker (Required)
• Excellent verbal and written communication skills in both languages.
• Proven experience in a healthcare administrative, medical receptionist, medical virtual assistant, or similar role.
• Strong customer service and patient communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining productivity and professionalism.
• Willingness to learn clinic-specific workflows and procedures during onboarding and training.

Requirements

• Must be available for video meetings with camera on when required.
• Demonstrate professionalism, reliability, and long-term commitment.
• Maintain confidentiality and comply with healthcare privacy standards.
• Must be proficient in speaking and writing English and Spanish very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.