[Hiring] Bilingual/Spanish Speaking Health Coach @Cadence Health

Role Description

We’re hiring a Bilingual/Spanish Speaking Clinical Navigator (Health Coach) to deliver virtual chronic care support for Medicare patients enrolled in Cadence care programs.

• Deliver proactive, patient-centered outreach and follow-through.
• Conduct structured patient check-ins, coaching, and goal-setting.
• Coordinate care to close gaps in care and address barriers such as access to resources, transportation, or medication refills.
• Document patient interactions in the Cadence platform.
• Collaborate closely with the clinical team to escalate concerns and coordinate next steps.
• Ensure patients feel supported, informed, and engaged throughout their care journey.

Schedule

This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM Central Time OR from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM Mountain Time.

What You’ll Do

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease.
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals.
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change.
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies.
• Execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision.
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools.
• Document patient interactions, outcomes, and follow-up plans in the Cadence platform.
• Identify barriers to care (including social needs) and connect patients with resources or internal support pathways.
• Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack.
• Contribute feedback to improve workflows in a fast-moving, change-oriented environment.

Who You Are

• A clinician who thrives at the intersection of rigorous care standards and a care delivery model that is still being built.
• Skilled in patient education, coaching, and care coordination.
• Disciplined in documentation and follow-through, with attention to detail required for accurate clinical records in a remote environment.
• Reliable and consistent in schedule adherence, with interpersonal communication skills to build trust with patients over the phone.
• Comfortable working independently in a remote, fast-paced environment with evolving workflows.
• Tech-savvy enough to navigate and troubleshoot multiple systems simultaneously while keeping patients engaged.
• Comfortable using AI-assisted clinical tools to support patient interactions while maintaining clinical judgment.
• Biased toward action, bringing clinical authority to every interaction.

What You Need

• An active NBHWC health coaching certification is required.
• At least 1 year of experience as a health coach is required.
• Experience providing patient education and support to individuals managing chronic conditions is required.
• Remote work readiness (including stable high-speed WiFi) is required.
• Fluency in Spanish is required.
• Fluency with AI-assisted clinical tools and the ability to speak credibly with providers and patients about where AI supports care delivery.

Compensation

The anticipated OTE range for this role is $22 - $26 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package.

Benefits

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend