[Hiring] Bilingual Non-Clinical Care Coach @Humana

Role Description

Become a part of our caring community. The Bilingual Care Coach works as a non-clinical member of the care management team. You will employ a variety of approaches to evaluate and support a member's optimal wellness in this role. This is a remote position, and the Care Coach work assignments are often straightforward and of moderate complexity.

Scheduled Hours: The shift is 8:30 AM to 5:30 PM EST (9:30 AM to 6:30 PM during Daylight Savings). No time off is permitted during the first month of training. The first 90 days following training are critical in building your foundation; therefore, planned or unplanned time away should be minimized as much as possible.

Key Responsibilities

• Conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers.
• Assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans.
• Coordinate services and connect members to appropriate clinical and community resources to support health outcomes.
• Identify and resolve barriers that impede effective care and member independence.
• Monitor progress toward desired health outcomes and adjust care strategies as appropriate.
• Maintain strict adherence to compliance requirements and navigate multiple computer systems simultaneously while engaging members in a structured environment with limited schedule flexibility.

Qualifications

• Must reside in Puerto Rico for this position.
• Associate degree in any subject (No ADN, RN or LPN degrees).
• Must be bilingual in English and Spanish (reading, writing and speaking).
• 2 or more years of experience in direct adult patient care (in settings such as long-term care, home and community-based services, hospital/facility setting, case management, or managed care organizations).
• Experience working with members of a healthcare team.
• Experience navigating a variety of electronic software programs, including electronic medical records.
• Experience building relationships with internal and external customers.

Requirements

• Bachelor's degree in an Allied Health Science (preferred).
• Experience working with elderly or chronically ill patients (preferred).
• Experience with Medicare and Medicaid patients (preferred).
• Experience conducting health assessments with patients (preferred).
• Experience assisting patients with health benefits and coordinating care (preferred).
• Experience with health promotion, coaching and wellness (preferred).
• Knowledge of community health and social service agencies and additional community resources (preferred).

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Additional Information

• Work at Home Requirements: Minimum internet speed of 25 Mbps download and 10 Mbps upload is required; wireless, wired cable or DSL connection is suggested.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40.
• Pay Range: $43,000 - $58,100 per year.