[Hiring] Bilingual Medical Virtual Assistant & Marketing Support @Winning Assistants

Role Description

Our client is a well-established concierge, cash-pay physical therapy practice focused on pelvic health and women’s health. The practice provides high-touch patient care and supports patients dealing with sensitive concerns related to postpartum recovery, childbirth, miscarriage, pelvic health, and sexual wellness.

They are looking for a polished, emotionally intelligent, tech-savvy, and detail-oriented Bilingual Medical VA & Marketing Support to support:

• Patient communication
• Scheduling
• Intake
• Paperwork management
• Data entry
• Marketing support
• Virtual receptionist duties

Responsibilities

• Handle patient communication, care coordination, patient intake, and scheduling.
• Manage virtual receptionist duties and support incoming phone calls through the Weave VOIP phone system.
• Complete data entry with extremely high attention to detail.
• Support patient forms, intake details, and records management in WebPT.
• Provide general administrative support to reduce the client’s workload and allow more focus on patient care.
• Support appointment setting, customer service, and sales-related tasks.
• Assist with email marketing, text message marketing, social media management, and outbound marketing efforts.
• Help with outreach, networking, marketing campaigns, and business development efforts.

Experience Requirements

• Healthcare Administrative Experience: Required.
• Data Entry Experience: Required.
• Patient Communication & Scheduling Experience: Required.
• Administrative & Patient Paperwork Experience: Required.
• Email Marketing Experience: Required.
• Sales / Appointment Setting Experience: Required.
• EMR / EHR Experience: Required.
• Concierge or Cash-Pay Medical Practice Experience: Preferred.
• Marketing Support Experience: Required.
• US-Based or International Company Experience: Required.

Communication & Core Qualifications

• Fluent in Spanish and English with minimal accent.
• Professional presentation and strong communication skills.
• High emotional intelligence and comfort discussing sensitive women’s health topics.
• Tech-savvy, detail-oriented, and comfortable learning multiple systems.
• Self-starter, proactive, and able to think independently.
• Comfortable with sales conversations, appointment booking, and patient follow-up.
• Able to maintain professionalism, confidentiality, and empathy at all times.
• Experience with parenting, motherhood, children, or childbirth is preferred.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team.
• Premium VPN Access (Optional).
• HIPAA & Cybersecurity Training + Certification (Provided).
• Top 1% VA Performance Training.
• Client-Approved U.S. Holidays.
• Client-Approved Paid or Unpaid Time Off.
• Access to Tools & Resources.
• Optional Performance-Based Incentives.