[Hiring] Bilingual Medical Virtual Assistant @Virtual Rockstar

Role Description

This is a remote position. Virtual Rockstar is hiring a full-time Bilingual (Spanish/English) Medical Virtual Assistant on behalf of a growing multi-location therapy practice in Texas. This role is primarily focused on insurance verifications, authorizations, and front desk support — taking key administrative responsibilities off the in-person team so they can focus on delivering exceptional patient care. The ideal candidate is a driven, trustworthy self-starter who is fluent in both Spanish and English and comes in ready to hit the ground running. This is an excellent opportunity for someone who thrives in a fast-paced, family-like environment and genuinely wants to be a valued member of a growing, patient-centered team.

Key Responsibilities

• Insurance Verification & Authorizations — Primary Focus
  • Verify patient insurance coverage and check eligibility
  • Obtain pre-authorizations for procedures and track authorization status
  • Follow up with physicians regarding authorization signatures — proactively checking in to confirm receipt and avoid delays
  • Liaise with insurance providers to clarify coverage details
  • Update patient files with accurate insurance information
  • Explain insurance benefits to patients clearly and professionally
  • Track status of pending insurance claims
  • Assist patients with insurance-related questions and inquiries
• Front Desk & Patient Support
  • Answer inbound calls and assist patients virtually in both English and Spanish
  • Confirm patient appointments and manage appointment calendar
  • Handle patient inquiries via phone and email
  • Handle appointment rescheduling requests
  • Follow up with patients post-session
  • Coordinate telehealth appointments
  • Manage referrals from other healthcare providers
  • Send personalized patient communications and appointment reminders
  • Respond to patient FAQs
  • Maintain a waitlist for appointments
  • Maintain electronic medical records and ensure patient privacy and confidentiality at all times
• Administrative Support
  • Manage provider schedules and coordinate patient appointments
  • Generate and send invoices
  • Prepare documents and manage email correspondence via Microsoft Teams and Outlook
  • Data entry and generate basic reports
  • Contact patients for feedback
  • Transcribe patient interactions as needed
  • Provide emergency contact details when required

Qualifications

• Fluent in both Spanish and English — this is a hard requirement for this role
• Proven experience in insurance verification and prior authorization in a healthcare setting
• Comfortable following up with physicians, insurance companies, and patients via phone and email
• Strong front desk and patient communication skills — professional, warm, and clear in both languages
• Self-directed and driven — able to manage task lists and work independently without micromanagement
• Detail-oriented and trustworthy — handles sensitive patient information with discretion
• Experience with any EMR system; ability to adapt quickly to a proprietary platform
• Proficient in Microsoft 365 and Microsoft Teams

Requirements

• Fluent in Spanish and English — candidates without bilingual fluency will not be considered
• Driven and proactive — takes initiative and gets things done without being prompted
• Trustworthy and reliable — handles patient data and sensitive communications with integrity

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe.