[Hiring] Bilingual Medical Scheduling & Intake Specialist @Winning Assistants

Role Description

We are seeking a Bilingual Medical Scheduling & Intake Specialist (Spanish-English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.

• Handle inbound and outbound patient calls with professionalism and empathy
• Schedule, confirm, and reschedule appointments to maximize provider availability
• Conduct patient intake, including demographics and insurance information
• Verify insurance eligibility and assist with basic billing-related questions
• Perform timely follow-ups, including lab result callbacks and appointment reminders
• Maintain accurate and up-to-date patient records in the EHR system
• Respond to patient inquiries and provide general front desk support
• Prioritize urgent and appointment-related calls effectively

Qualifications

• Fluent in Spanish and English (required)
• Experience in a medical receptionist, healthcare support, or high-volume call environment
• Hands-on experience with Athena EHR (non-negotiable)
• Strong phone presence with clear, professional, and patient-friendly communication
• Solid understanding of insurance verification and healthcare workflows
• Ability to multitask, prioritize, and manage multiple calls efficiently
• Highly reliable, responsive, and engaged during working hours
• Detail-oriented with a strong commitment to patient care

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.