[Hiring] Bilingual Medical Office Assistant @Modern Menopause

Role Description

We are seeking an experienced Bilingual Medical Office Assistant to join our virtual team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and supportive healthcare experience. This position demands strong organizational abilities, excellent customer service, and multitasking skills to thrive in a dynamic, fast-paced environment.

Key Responsibilities

• Professionally welcome patients and introduce them to our services.
• Conduct virtual consultations to explain our care model.
• Guide patients through their healthcare journey, from initial consultation to follow-up.
• Manage patient communications, including calls, emails, and appointment confirmations.
• Coordinate scheduling and facilitate follow-up appointments.
• Provide administrative support to the clinical team, including maintaining digital health records.
• Assist with membership and billing inquiries.
• Coordinate referrals with external healthcare providers.
• Ensure the efficient operation of the practice.

Qualifications

• Bilingual (English and French)
• Professional demeanour and high emotional intelligence.
• Minimum of 2 years’ experience in healthcare or telemedicine.
• Proficiency with EMR systems and telemedicine platforms.
• Knowledge of women’s health and medical terminology.
• Strong organizational skills and acute attention to detail.

Preferred Qualifications

• Excellent presentation skills in virtual environments.
• Exceptional verbal and written communication skills.
• Experience in telehealth or concierge healthcare settings.

Job Types

• Full-time
• Part-time

Pay

• $25.00 per hour

Expected Hours

• Up to 40 hours per week.
• Scheduled Hours: 9pm to 5pm EST or PST

Benefits

• Paid time off
• Work from home

Work Location

• Remote