[Hiring] Bilingual Medical Appointment Scheduler @L42M LLC

Role Description

• Outbound Calls: You will make outbound calls to health plan members to schedule In-Home Health Evaluations.
• Scheduling: You will arrange and coordinate the scheduling of the evaluations.
• Member Communication: You will answer member questions and provide support.

MUST speak English and Spanish fluently.

• Outstanding problem-solving skills.
• Displays patience, empathy, an ability to manage stress, and the ability to work under pressure.
• Skilled and efficient in writing and verbal communication.
• Provides knowledgeable, friendly, and eloquent customer service.

THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK, DRUG SCREENING, AND PHOTO ID VERIFICATION.

Requirements

• Memory: 16 GB required.
• Dual monitors are required.
• Supported resolutions:
• 2K Monitors: Up to 4 monitors with maximum display resolution of 2560x1600 pixels per monitor is supported.
• 4K Monitors: Up to 2 monitors with maximum display resolution of 4096x2160 pixels per monitor is supported.
• MUST maintain the most recent version of Windows 11 (fully patched with no pending updates).
• A hardwired Ethernet connection is required.
• A hardwired USB noise-cancelling headset with phone-quality audio is required.