[Hiring] Bilingual Medical Administrative Assistant & Patient Coordinator @Staffing for Doctors

Role Description

We are seeking a high-energy, empathetic, and results-driven Virtual Medical Administrative Assistant / Patient Coordinator to join a growing team. This role operates in a fast-paced environment supporting both our Pediatrics and Urgent Care departments, heavily anchored in high-volume call management with a massive emphasis on outbound patient outreach.

• Actively reduce no-show rates, fill open calendar slots, confirm upcoming visits, and re-engage families who have missed appointments.
• Project deep empathy when interacting with parents and guardians.

Core Responsibilities

• High-Volume Call Operations & Patient Outreach
  • Outbound Care Expansion: Conduct consistent, daily outbound call campaigns to re-engage patients with missed appointments, coordinate required pediatric follow-ups, and pull patients back into the clinic.
  • Inbound Call Navigation: Manage high-volume incoming lines via the RingCentral VoIP system, answering questions, checking patients in virtually, and routing clinical emergencies to triage staff seamlessly.
  • Bilingual Patient Advocacy: Deliver culturally competent, professional communication in both English and Spanish, ensuring our diverse community feels supported and understood.
• Strategic Scheduling & Administrative Support
  • Calendar Optimization: Masterfully schedule patient encounters within IMS (Integrity Medical Systems) EMR, strategically routing appointments to fill sudden scheduling gaps and cancellations.
  • Pre-Visit Verification: Proactively contact patients to confirm upcoming appointments, audit demographic details, and ensure required patient files are up to date before their encounter.
  • Precision Documentation: Log all communication notes, call outcomes, and patient touchpoints with complete accuracy inside the EMR system.
• Clinic Flow Coordination
  • Multi-Department Alignment: Adhere strictly to separate, structured scheduling protocols tailored for both fast-paced Urgent Care flows and sensitive Pediatric timelines.
  • No-Show Mitigation: Monitor daily appointment rosters to immediately identify missed visits, taking instant initiative to call and reschedule the patient before the day ends.

Qualifications

• Minimum of 1 year of experience as a Medical Receptionist, Patient Coordinator, or Medical Assistant inside a U.S. community health center or clinic setting.
• Direct experience navigating workflows within Pediatrics, Urgent Care, or Family Medicine environments.
• A proven track record of making high-volume outbound phone calls daily without hesitation or phone fatigue.
• Strong operational familiarity with IMS EMR and RingCentral VoIP platforms is highly preferred.
• A highly secure, completely silent remote workspace compliant with HIPAA privacy protocols, equipped with high-speed internet and an automated time-tracking system.