[Hiring] Bilingual Health Risk Assessment Coordinator @Classet

Role Description

The Health Risk Assessment (HRA) Coordinator is responsible for coordinating and managing health risk assessment activities for patients, members, or program participants. This role supports population health initiatives by:

• Conducting outreach
• Gathering and documenting health information
• Identifying care gaps and risk factors
• Collaborating with clinical and administrative teams to improve health outcomes and ensure compliance with organizational and regulatory standards

Job Duties & Responsibilities Include but are Not Limited to:

• Coordinate and complete Health Risk Assessments (HRAs) through telephone outreach.
• Collect, review, and document patient/member health history, medications, chronic conditions, social determinants of health, and preventive care needs.
• Maintain accurate and timely documentation in electronic health record (EHR) systems and internal databases.
• Support care coordination efforts by scheduling Annual Wellness Visits (AWVs).
• Monitor and track HRA completion metrics, productivity goals, and quality standards (expected completion of 7 HRAs per day).
• Ensure compliance with HIPAA, CMS, Medicare, and organizational policies and procedures.
• Collaborate with interdisciplinary teams including nurses, providers, case managers, and quality improvement staff.
• Educate patients/members on available healthcare resources, wellness programs, and preventive services.

Qualifications

• Active, unencumbered clinical license/certification (e.g., LPN/RN or CMA/RMA) required.
• Active Basic Life Support (BLS) certification required.
• Bilingual in both English and Spanish.
• Proven ability to manage high-volume telephonic outreach and meet daily productivity goals (e.g., 7 HRAs per day).
• Strong knowledge base in health risk factors, chronic conditions, and social determinants of health (SDOH).
• High proficiency in Electronic Health Record (EHR) systems and maintaining timely, accurate documentation.
• Excellent organizational, time management, and critical thinking skills.
• Thorough understanding of HIPAA, CMS, and Medicare compliance standards.
• Excellent verbal communication skills for patient education and collaboration with clinical teams.

Benefits

• Remote work opportunity.
• Monday–Friday schedule.
• Performance-based bonus opportunities.
• Collaborative healthcare team environment.
• Ongoing professional development opportunities.
• Opportunity to make a direct impact on patient outcomes.