[Hiring] Bilingual Dental Medical Virtual Assistant @SnappyCX

Role Description

We are looking for a reliable, patient-focused, and experienced Bilingual Dental Medical Virtual Assistant to join our remote healthcare team. The ideal candidate will have:

• 3+ years of hands-on experience working in a U.S. dental practice
• A strong understanding of dental front-office operations, patient communication, scheduling, insurance verification, pre-authorizations, and dental terminology
• Comfortable communicating with patients in both English and Spanish
• Practical experience working with dental insurance, treatment plans, dental coding, and pre-authorization processes

Key Responsibilities

• Manage inbound calls, emails, and patient inquiries in both English and Spanish
• Schedule, reschedule, and confirm dental appointments
• Handle patient check-in and check-out processes
• Verify patient demographics, insurance eligibility, and dental benefits
• Review insurance benefits, including copays, deductibles, annual maximums, waiting periods, and coverage limitations
• Obtain and follow up on dental insurance pre-authorizations and pre-determinations
• Assist with treatment plan coordination and communicate insurance-related information to patients
• Process patient payments and follow up on outstanding balances
• Coordinate appointment reminders, recalls, and patient follow-ups
• Maintain accurate and up-to-date patient records and documentation
• Communicate effectively with dentists, hygienists, dental assistants, insurance companies, and other dental staff
• Support dental claims and other insurance-related administrative processes as needed
• Maintain patient confidentiality and comply with HIPAA requirements
• Provide general administrative and front-desk support to ensure smooth daily dental practice operations

Qualifications

• 3+ years of hands-on experience as a Dental Medical Virtual Assistant, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice
• Previous experience working remotely in a dental setting is required
• Fluent in English and Spanish, with strong verbal and written communication skills in both languages
• Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination
• Hands-on dental insurance pre-authorization/pre-determination experience — not just theoretical knowledge
• Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums
• Working knowledge of dental coding and CDT codes
• Understanding of dental procedures, treatment plans, and common dental terminology
• Basic understanding of dental X-rays and the ability to identify or understand common types of dental radiographs and terminology
• Strong patient service and communication skills
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• Proficiency with computers, electronic health/dental records, and dental practice management software
• Ability to work independently and maintain productivity in a fully remote environment
• HIPAA knowledge or certification is preferred

Preferred Dental Practice Management Experience

• Experience with one or more of the following dental practice management systems is highly preferred:
• Dentrix / Dentrix Ascend
• Eaglesoft
• Open Dental
• Curve Dental
• Or other comparable dental practice management systems

Preferred Additional Experience

• Dental insurance claims and follow-up
• Dental pre-authorizations and pre-determinations
• Treatment plan coordination
• Dental coding and CDT codes
• Understanding of dental X-rays and radiographic terminology
• Insurance benefit breakdowns and verification
• Patient billing, payment processing, and outstanding balance follow-up
• Experience communicating with U.S. dental insurance providers
• Previous remote dental practice experience

Ideal Candidate

The ideal candidate is a bilingual dental professional with strong front-office experience who can confidently:

• Communicate with patients
• Verify dental insurance benefits
• Navigate pre-authorization requirements
• Understand CDT codes and dental terminology
• Provide administrative support with minimal supervision

This is not a general medical receptionist position. Hands-on dental practice experience and practical knowledge of dental insurance processes are essential.