[Hiring] Bilingual Clinical Care RPM LVN @Nsight Health

Role Description

We are seeking a motivated and detail-oriented LVN/LPN to join our Remote Patient Monitoring Department. In this role, you will be responsible for:

• Supporting patients with real-time health monitoring.
• Responding to alerts and delivering timely life-improving interventions.
• Educating and empowering patients through ongoing care.

Key Responsibilities:

• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day).
• Handle inbound phone calls and route appropriately based on clinical urgency.
• Route non-clinical inbound calls to the appropriate departments across the company.
• Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated.
• Collaborate with providers to coordinate timely and effective patient care.
• Perform monthly wellness assessments and complete comprehensive chart reviews.
• Accurately document all patient interactions in our clinical platform in real time.
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Qualifications

• Active LVN/LPN license required.
• Proficient with computers, EMRs, and telehealth tools.
• Strong communication and organizational skills.
• Bilingual Proficiency: Fluent in English and Spanish.

Requirements

• At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus).
• Minimum internet speed of 50 Mbps download / 10 Mbps upload.
• Hardwired internet connection required.
• Speed test submission required during the offer process.
• Private, HIPAA-compliant workspace.

Benefits

• Competitive base pay of $24-$26 per hour.
• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
• 5% Bilingual Pay Allowance.
• 11 Paid Company Holidays annually.
• Paid Time Off (PTO).
• Medical, Dental, Vision, and supplemental insurance options.
• 401(k) Plan with 3.5% Company Match.
• Company-provided equipment.