[Hiring] Bilingual Clinical Care Manager @Renalogic

Role Description

As a Clinical Care Manager, you'll be responsible for providing remote health coaching to members who are either at risk for chronic kidney disease or already have chronic kidney disease. You'll work in partnership with our members to increase their understanding and management of conditions and behaviors that impact kidney health, helping them take charge of their health and avoid dialysis. This role will work three late shifts per week, and you must live in either the Pacific or Mountain time zone. Fluency in both English and Spanish is required to support our members.

• Establish and maintain contact with assigned and active members via video, phone, text, and email in both English and Spanish.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members' health status and care coordination needs.
• Collaborate with members’ health care providers as needed.
• Utilize motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active members to reach their health goals.
• Understand and explain to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Document, request, and send member information in accordance with HIPAA compliance.
• Meet individual performance metrics to support member engagement and retention.

Qualifications

• Must have an RN license in good standing and be willing to obtain licensure in other states.
• A minimum of five years of RN experience is required.
• Must live in PST or MST and work at least three late shifts per week.
• Experience developing care plans for individuals with chronic conditions and/or Chronic Kidney Disease is strongly preferred.
• Ability to fluently speak, read, and write in both English and Spanish is required.
• BSN is highly preferred.
• CDE or CDCES highly preferred.
• Experience working 100% remote as a nurse is highly preferred.
• Ability and willingness to travel occasionally, including overnight stays for corporate gatherings, conferences, and health fairs.
• Ability to attend and professionally engage in video meetings.
• Proficient technological skills, including effective use of computers, peripheral equipment, and applications/systems, including Microsoft products.
• Autonomous self-starter who is comfortable with ambiguity.
• Creative mindset and ability to appropriately challenge the status quo.
• Superb written and oral communication skills.
• Ability to overcome obstacles with a ‘yes if...’ approach.
• Ability to effectively balance competing deadlines without losing focus on the bigger picture.
• Reliable internet and power with a designated area to conduct work with minimal interruptions.

Benefits

• Market competitive salary, plus potential annual merit increases and bonuses contingent on the company's fiscal performance.
• Generous time off and paid holidays because we value recharging.
• Exceptional healthcare coverage, with the majority of medical, dental, and vision premiums covered by us.
• 401k with generous employer match.

Company Description

Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. We hire people who are humble, hungry, and smart, and it helps if you have a sense of humor. Our 96% client retention suggests we’re on the right path.