[Hiring] Bilingual Clinical Associate @Devoted Health

Role Description

The Clinical Associate is an integral part of our interdisciplinary virtual and home based (house calls + telehealth) medical practice called Devoted Medical (DM). Devoted Medical is focused on delivering multiple clinical services to our Devoted Health members including:

• Comprehensive wellness visits
• Transitions of care visits
• Monthly longitudinal visits for our most complex and frail members
• On-demand urgent care visits

This role may include occasional weekend hours, through optional overtime.

In the role of Clinical Associate you will be a liaison between our healthcare services and Devoted members. You will work closely with our clinicians to provide high touch telehealth visits and support our clinical team through:

• Identifying care gaps
• Coordinating across a fragmented healthcare system
• Communicating and working with PCP offices
• Coordinating pharmacy services
• Managing durable medical equipment (DME), home health care, imaging, and laboratory testing needs

Your goal in this position is to ensure that every member gets the care that you would want for a beloved family member, leading to better health outcomes and a superior care experience.

Work Schedule

Schedules Available:

• Monday-Friday 8:00 AM – 4:30 PM ET, 8:30 AM – 5:00 PM ET, AND/OR 9:30 AM – 6:00 PM ET (for EST/CST candidates)
• Monday-Friday 10:00 AM – 6:30 PM ET, 11:00 AM – 7:30 PM ET, 11:30 AM – 8:00 PM ET, AND/OR 12:00 PM – 8:30 PM ET (for MST/PST candidates)

Responsibilities

• Pre-Visit Prep: Preparing members to feel comfortable and at ease with video onboarding, prior to their telehealth visit with a Devoted Medical provider (if necessary)
• Post-Visit Prep
• Order Management/Care Coordination:
  • Working with home health partners to coordinate DME and skilled nursing services
  • Coordinating for members to obtain lab testing and imaging, and tracking results diligently
  • Notifying members of lab results and helping to coordinate follow-up care
  • Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications
• Patient Education: Serving as an advocate for our members when they call Devoted Medical for care coordination issues

Qualifications

• MA Certification (highly preferred), expired MA certifications are OK
• Two (2) years of patient-facing experience, with a bonus if you have experience with telehealth
• Fully bilingual (English/Spanish)
• Prior primary care experience

Desired Skills and Experience

• Experienced in care coordination, particularly helping Medicare patients to close stars care gaps/complete preventative health screenings
• Experience in healthcare settings: Palliative/Hospice, Oncology, Dialysis Centers, Behavioral Health, CHF and/or Diabetes
• Highly organized and adaptable, able to manage a large member panel (100+ if needed)
• Thrive in a fast-paced, high-energy, and rapidly growing organization
• Skilled at easing stress and anxiety for members during difficult times
• Strong communicator, able to effectively interact with various stakeholders
• Comfortable working with members via video, phone, portal
• Entrepreneurial self-starter who takes initiative and thrives as a collaborative team player
• Quick to adopt and learn new technologies, including electronic health records and various computer platforms
• Committed to delivering healthcare with the same quality and care you'd want for your own family
• Passionate about helping others improve their health and navigate the healthcare system with compassion, empathy, and warmth

Salary Range

$23.00 - $25.00 / hour

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more...