[Hiring] Bilingual Audiology Support Specialist @Demant Group

Role Description

We are currently seeking a Bilingual Audiologist or Hearing Instrument Specialist to join our Audiology & Training team. The successful candidate can sit anywhere in Canada as this is a remote, home-based role.

As a member of the Audiology & Training team, you will be part of our multi-disciplinary group with responsibilities relating to the following areas:

• Focus on providing audiological phone support to our customers (fitting, troubleshooting, software, instrument selection, etc.) and technical product reviews
• Collaboration with Sales and Training with possibility of some travel requirement
• Participation in seminars, workshops, and product launches

Qualifications

• Master’s degree or equivalent in Audiology or Hearing Instrument Specialization
• 2+ years experience within a clinical environment
• Knowledge of NOAH and manufacturer software
• Excellent verbal and written communication skills and interpersonal skills to interact with customers
• Experience in selection and fitting of Hearing Instruments and FM systems

Requirements

• Background knowledge and experience with the following audiological tasks:
• Testing, fitting hearing aids, programming software and verification equipment
• Strong communication, customer service, interpersonal and presentation skills
• Excellent time management and negotiation skills
• Strong technical problem-solving abilities
• Able to work independently
• Excellent teamwork skills
• Bilingual in English and French, written and verbal is mandatory

Benefits

• Competitive salary
• Excellent medical benefits; including dental, vision and health, Employee Assistance Program
• Paid vacation
• Dynamic work atmosphere
• RRSP Matching
• Accommodation

Company Description

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health.

• Active in hearing devices, hearing implants, and diagnostic equipment
• Engaged in hearing care all over the world
• A growing business in intelligent audio solutions for gaming and office communication