[Hiring] Behavioural Health Coach @Amwell

Role Description

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one-on-one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users’ success in SilverCloud programmes. Behavioural Health Coaches should expect to work on a part-time basis of 20 hours per week.

Core Responsibilities

• Demonstrate excellence and innovation in digital behavioural health coaching.
• Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes.
• Provide weekly written reviews to support and guide users as they progress through their programme.
• Monitor content for potential concern, using the data available and escalating information through the appropriate channels.
• Demonstrate supportive presence by expressing empathy, observing patterns in tracking, adding depth to user experience, and supporting realistic and personalized goal-setting.
• Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increasing depth of user understanding of the content and tools in the programme.
• Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.
• Attend monthly meetings with your manager, supervisor and attend a monthly group supervision.

Qualifications

• Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland.
• A strong understanding of Online Mental Health Services.
• Experience working in Children & Young People services is desirable.
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way.
• Comfort using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly.
• Insightful, empathetic and compassionate; you’re closely observant about your users and are able to see that detail to make your users feel known, supported and motivated.
• Excellent judgement; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapy.
• Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches.

Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days.
• Private Health Care – Irish Life.
• Pension.
• Life Insurance.
• Income Protection.
• Healthy work-life balance – wellness days and a supportive working environment.
• Employee Share Purchase Plan (ESPP).
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program.
• Free Subscription to the Calm App.
• Tuition Assistance Program.