[Hiring] Behavioral Licensed Clinician @Cigna Healthcare

Role Description

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs, especially for members with autism and their families. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the member throughout their journey, becoming a trusted clinical partner.

The successful candidate will have demonstrated clinical excellence with mental health, particularly regarding autism, as well as substance use disorders, crisis call work, and case management. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments.

• Serve as a consistent clinical point of contact for each member through every stage of their wellness journey
• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen
• Provide real-time crisis de-escalation, safety planning, and risk management
• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps
• Develop SMART goals that empower members to lead and maintain a healthy lifestyle
• Assess readiness to change and implement actions to assist members in moving through stages of change to reach their goals
• Shepherd members to appropriate clinical care, treatment programs, and community resources
• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation
• Leverage an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs
• Perform research and provide relevant educational or support resources tailored to the member’s situation
• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions
• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities
• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants
• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices
• Able to manage multiple health records and systems to accurately document customer interactions and progress
• Communicate effectively and succinctly in both verbal and written format
• Perform other related duties incidental to the work described herein

Qualifications

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology)
• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, or PMHNP)
• Minimum 5 years of post-licensure experience as a behavioral health clinician
• Specialized training or experience working with Autism Spectrum Disorder is preferred
• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
• Experience working in or with managed care environments preferred
• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred
• Required to obtain AAS Crisis Specialist Certification within the first year of employment
• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required
• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
• Proven administrative abilities, with strong computer and software application skills

Requirements

• Full-time job with a minimum of forty hours per week
• Shift days and times may vary due to business need
• All staff schedules could include rotating shifts, weekends, and holiday time
• If working at home, internet connection must be through a cable broadband or fiber optic service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k) and company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays