[Hiring] Behavioral Intake Counselor @UnitedHealth Group

Role Description

The Behavioral Intake Counselor (BIC) is a position for the County of San Diego’s 24/7 Access and Crisis Line (ACL) which provides free, confidential access to behavioral health services and crisis intervention for the 3.3 million San Diegans.

• Behavioral Health Access
• Mental Health & Substance Use Disorder Treatment Services within the system of care.
• ACL clinicians need to quickly establish an emotional connection with the individual seeking help.
• Identify needs and conduct a behavioral health screening, including an adapted ASAM screening.
• Recognize and properly follow up on any risk factors.
• Help provide linkage to the most appropriate type and level of care based on screenings and preferences.

Working Schedule:

• 4 day working week: Friday - Monday 2pm - 12:30am

Initial Training:

• 1 month: Monday to Friday – Typically 7-4:30pm depending on trainer availability.
• Candidates must be available for both the training schedule and working schedule; this is not flexible.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Adhere to all applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn, etc.)
• Answer calls/chats within standard service levels.
• Apply sound clinical judgement and consult with fellow clinical professionals when indicated.
• Triage calls/chats based on presenting mental health and/or substance use disorder symptoms.
• Conduct appropriate behavioral health screenings, including suicide, homicide (when indicated), and adapted ASAM.
• Provide customized, behavioral health referrals.
• Conduct crisis work and ensure safety.
• Document all interaction in a succinct, clinical manner in the designated database; documentation must adhere to Dept. of Health Clinical Service (DHCS) requirements.
• Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR).
• Meeting individual performance goals.
• Problem solve technical issues.
• Elevate operational issues/concerns to supervisor or manager.
• Gain experience training crisis line staff to support adherence to established protocols, quality benchmarks, and compliance requirements.
• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• Master’s Degree or Doctorate within human services such as Psychology, Sociology or equivalent.
• If Registered with a licensing entity such as the Board of Behavioral Science, must have a “cleared” status - not on probation and no pending corrective actions.
• 2+ years of post-graduate degree providing direct clinical services: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team; case management; developing treatment plans with short/long-term goals; maintain confidential files; in-service training and discharge planning.
• 1+ years of experience in responding to individuals in crisis by applying de-escalation strategies, motivational interviewing skills, and empathetic, trauma-informed care.
• 1+ years of experience working with diverse multi-ethnic/socioeconomic populations; myriads of psychological disorders and addictions.
• Ability to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR).
• Bilingual: Spanish/English.

Preferred Qualifications

• 1 or more years of prior experience in a call center.

Requirements

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
• In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
• The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment.
• We comply with all minimum wage laws as applicable.

Application Deadline

• This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.
• Job posting may come down early due to volume of applicants.