[Hiring] Behavioral Health Records Specialist @Fast Pace Health

Role Description

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Behavioral Health Records Specialist to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

The Behavioral Health Records Specialist reports to the Behavioral Health Clinical Coordinator and in lieu the Director of Behavioral Health and is a member of the Behavioral Health team. The position involves consistent, quality customer service to both internal staff members and external patients. Responsibilities include:

• Gathering information and records for patient appointments
• Uploading assessment results in the chart
• Assisting with letter and forms process
• Creating patient profiles for charting and prescribing practices for our behavioral health (BH) team
• Listening to patients’ requests and taking appropriate action
• Inputting patient insurance information in the system
• Creating charts for patients in the prescription system
• Gathering releases for patient care
• Sending lab order forms and requests to patients
• Uploading lab results and/or assessments in the patient chart
• Ensuring any hospital or primary care records are scanned in the chart if applicable before the first appointment
• Documenting patient encounters and providing information to outside facilities referring to behavioral health services

This is a fully remote role with flexible schedule options Monday-Friday (40 hours/week). You must live in one of our 6 states (TN, KY, IN, AL, LA, or MS with preference for TN). The pay range for this position is $12-14/hour.

Qualifications

• High School Diploma or GED
• At least 2 years of experience in records department, front desk, or as office assistant
• Healthcare experience in Medical or Behavioral Health preferred
• Strong customer service experience
• Excellent verbal communication skills
• Proven ability to multi-task
• Problem solving and critical thinking skills a plus

Requirements

• Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness
• Appropriately record telephone encounters via EHR system
• Obtain medical release as needed for patient requested forms
• Schedule and confirm appointments for patients if applicable
• Collect co-pays or fees for service
• Complete knowledge of EHR including updating pharmacy information for patients
• Faxing info from EHR
• Obtain and scan required documents into EHR
• Complete knowledge of registering patients
• Update patient information in the EHR and prescribing system
• Document and communicate with providers about assessment results and hospital records
• Respond appropriately to agitated or disgruntled patients
• Learn the aspects of compliance in the company by completing all mandatory compliance training
• Maintain friendly, cordial relations with all employees
• Build and maintain friendly, cordial relations with patients
• Build and maintain friendly, cordial relations with pharmacies, referral sources, and members of the professional community
• Maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with patients, co-workers, and managers
• Perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands
• Comply with Company standards of operations
• Promote and maintain a respectful culture of employee, employer, and business confidentiality

Benefits

• Competitive compensation
• Holiday pay
• PTO
• Medical, dental, and vision insurance
• Work-Life balance
• Opportunity to participate in community events and outreach programs