[Hiring] Behavioral Health Intake Coordinator @Virtua Health

Role Description

The Behavioral Health Intake Coordinator’s primary responsibilities involve:

• Receiving incoming behavioral health clients in the emergency department.
• Navigating clients to the appropriate level of care including:
• Inpatient voluntary or involuntary bed placement
• Outpatient IOP
• Outpatient partial hospitalization
• Outpatient individual or group counseling
• Promoting the transition of patients.
• Obtaining insurance authorization.
• Conducting bed searches.
• Securing outpatient intake appointments.
• Connecting patients to appropriate community resources.
• Working closely with colleagues and community-based providers to ensure access to timely, high-quality care and services.
• Serving as a patient advocate in obtaining necessary services.

Qualifications

• 3 – 5 years’ experience working in mental health or substance use service system providing direct care or case management services.
• Demonstrated interest in community or public health preferred.
• Bachelor’s degree in social work or related social sciences area of study; master’s degree preferred.
• Licensure not required; CSW is an available certification for Bachelor’s degree in social work.

Requirements

• Coordinate resources to support transitions in care from the emergency department to voluntary and involuntary inpatient settings or outpatient services.
• Work with insurance providers to obtain prior authorizations.
• Meet with patients to assess current community-based behavioral health services and identify service needs.
• Collaborate with community providers and support services for on-site, virtual, or post-discharge service linkages.
• Provide timely feedback to ED nursing staff and attending medical providers to facilitate discharge plans.
• Document all interactions in the notes section of EPIC as appropriate.
• Perform data entry and complete all data records with concise patient information and appropriate coding.
• Develop a thorough understanding of tests, preps, and procedures for the timely transfer of patients.
• Represent Virtua in meetings with external stakeholders and service providers.

Benefits

• Medical/prescription insurance.
• Dental and vision insurance.
• Health and dependent care flexible spending accounts.
• 403(b) (401(k) subject to collective bargaining agreement).
• Paid time off.
• Paid sick leave as provided under state and local paid sick leave laws.
• Short-term disability and optional long-term disability.
• Colleague and dependent life insurance and supplemental life and AD&D insurance.
• Tuition assistance.
• Employee assistance program that includes free counseling sessions.