[Hiring] Behavioral Health EAP Consultant II @Elevance Health

Role Description

The Behavioral Health EAP Consultant II is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services; receives client requests, assesses situations, and determines appropriate courses of action.
• Provides telephone and/or on-site support for crisis intervention, assessment, short-term problem resolution, and referral to appropriate provider(s).
• Manages Critical Incident Stress Debriefing requests.
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
• Applies specialized knowledge in:
  • Substance abuse
  • Domestic abuse
  • Grief counseling
  • Workplace problems
  • Management consultation
• Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.
• Manages shared mailbox that is used by clients and external vendors to forward information that must be reviewed and placed in the documentation system.

Qualifications

• Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience that would provide an equivalent background.
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Requirements

• MA/MS preferred.
• Call center experience preferred.
• Managed care experience preferred.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).