[Hiring] Behavioral Health Case Manager @Elevance Health

Role Description

The Behavioral Health Case Manager is responsible for performing case management telephonically within the scope of licensure for members with behavioral health and substance abuse disorder needs.

• Carries a caseload of adult and adolescent members with BH, ED, and SUD needs.
• Makes daily outbound calls to enroll members (from a queue) and to keep members engaged.
• Takes inbound calls from members to assist with needs/resources or returning our outbound calls.
• Uses appropriate screening criteria knowledge and clinical judgment to assess member needs.
• Conducts assessments to identify individual needs and develops care plans to address objectives and goals as identified during assessment.
• Monitors and evaluates effectiveness of care plans and modifies plans as needed.
• Supports member access to appropriate quality and cost-effective care.
• Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.

Qualifications

• Requires MA/MS in social work, counseling, or a related behavioral health field or a degree in nursing.
• Minimum of 3 years clinical experience in social work counseling with a broad range of experience with complex psychiatric and substance abuse disorder treatment.
• Current active unrestricted license such as RN, LCSW, LMHC, LICSW, LPC, LMFT, LMSW, or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required.

Requirements

• Experience in case management and telephonic and/or in-person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders preferred.

Benefits

• Merit increases.
• Paid holidays.
• Paid Time Off.
• Incentive bonus programs (unless covered by a collective bargaining agreement).
• Medical, dental, and vision benefits.
• Short and long-term disability benefits.
• 401(k) + match.
• Stock purchase plan.
• Life insurance.
• Wellness programs.
• Financial education resources.