[Hiring] Behavioral Health Care Advocate @UnitedHealth Group

Role Description

As a member of the After Hours Call Center Team, you will be responsible for handling provider/facility requests for higher levels of care and member crisis calls. Residency and licensure in the state of Missouri are required. You must be able to work nights, weekends, and holidays.

Shift is Tuesday - Friday 5PM - 1:30AM and Saturday 12PM - 8:30PM CST or Tuesday/Wednesday 5PM - 1:30AM and Thursday - Saturday 11PM - 7:30AM CST.

If you are located in the state of Missouri, you will have the flexibility to work remotely as you take on some tough challenges.

• Field inbound calls in a queue from members and providers for purpose of assessment and triage.
• Focus on initial inpatient admission for psychiatric and chemical dependency patients.
• Make patient assessments and determine appropriate levels of care.
• Participate in member crisis calls.
• Determine if additional clinical treatment sessions are needed.
• Manage inpatient mental health cases throughout the entire treatment plan.
• Administer benefits.
• Coordinate benefits and transitions between various areas of care.
• Identify ways to add value to treatment plans and consult with facility staff.

Qualifications

• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health.
• Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN.
• 2+ years of post-master’s or RN experience in a related mental health environment.
• Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams).
• Proven ability to talk and type at the same time while navigating between multiple screens and programs.
• Proven ability to work in a fast-paced environment and adapt to change.
• Dedicated, distraction-free workspace and access to install secure high-speed internet via cable/DSL/fiber at home.
• Ability to work evenings, overnights, weekends, and holidays per your assigned schedule.
• Residency in Missouri.

Preferred Qualifications

• Inpatient experience.
• Crisis intervention experience.
• Behavioral health utilization management experience.
• Call center experience.
• Dual diagnosis experience with mental health and substance abuse.
• Experience determining levels of care for behavioral health services.
• Experience using Interqual, ASAM, and/or Locus criteria.
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients.

Benefits

• Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement.
• Continuing Education and License Renewal Fee Reimbursement.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Employee Discounts.
• Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.).