[Hiring] Behavioral Health Advocate @UnitedHealth Group

Role Description

This is a telephonic, queue based position supporting outpatient services for children and adolescents. As a Behavioral Health Advocate you will respond to treatment requests from providers and facilities, as well as manage and deescalate crisis calls from members. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. The schedule is Monday - Friday, 8am - 5pm CST and includes working one weekday holiday per year.

Primary Responsibilities:

• Work with providers, facilities, and members to perform utilization management and authorization for outpatient services
• Ensure that behavioral health care services provided are medically necessary, per standard guidelines
• Ensure that behavioral health care services are provided in the most appropriate setting
• Integrates a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the options and services to meet the enrollee’s health needs, using education, communication, and all available resources to promote quality, cost-effective outcomes
• Discharge planning or management of transitions between care settings to ensure the appropriate services/resources are in place for quality outcomes
• Refer members to appropriate psychiatric and community referrals and assist with identifying and removing potential barriers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• One of the following licensures - must be active and unrestricted
• Independent behavioral health license with a Master's degree in Psychology, Social Work, Counseling, or related behavioral health discipline
• 3+ years of post-licensure clinical experience in a related behavioral health environment
• Proficient with MS Office Suite
• Access to install secure, high-speed internet and a dedicated, distraction free workspace at home
• Available to work one weekday holiday per calendar year
• Desire to work in a telephonic, queue-based position responding to treatment requests and crisis calls
• Experience working with children, adolescents, and families
• Experience working with the autism population
• BCBA Licensure

Requirements

• Managed care experience
• Experience working in a hospital setting
• Experience with medical or behavioral health collaboration within different organizations
• Proven excellent customer service skills
• Proven excellent organizational skills

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.