[Hiring] Back-End Medical Admin, Insurance Verification & Billing Support @GoLean Health

Role Description

GoLean Health is seeking a detail-oriented Virtual Medical Assistant to support a U.S.-based behavioral health practice with back-end medical administration, insurance verification, patient responsibility collection, claims support, and billing-related workflows. This role will primarily focus on:

• Daily insurance benefits verification
• Copay/deductible/coinsurance review
• Patient payment collection
• Claims follow-up
• Prior authorization support
• Accurate documentation in eClinicalWorks and tracking sheets
• Assisting with new patient calls and intake inquiries when the front desk staff is unavailable

Qualifications

• At least 1 year of U.S. healthcare administrative experience
• Required expertise in eClinicalWorks / eCW
• Experience verifying insurance eligibility and benefits
• Experience calling insurance companies
• Familiarity with copays, deductibles, coinsurance, out-of-pocket responsibility, and telehealth benefits
• Experience with claim follow-up, claim denials, rejections, or payment tracking
• Experience posting payments or supporting patient collections
• Experience using Google Sheets or Microsoft Excel
• Strong attention to detail and accuracy
• Ability to reconcile data across invoices, claims, notes, payments, and trackers
• Strong time management and follow-through
• Professional written and verbal English communication
• Ability to follow structured workflows and flag issues clearly
• Comfortable managing recurring tasks independently
• Able to step into the role quickly with minimal training

Requirements

• Experience with eClinicalWorks / eCW - required
• ECW Eligibility Admin - required
• Experience with Availity
• Experience with insurance payer portals
• Proficiency in Google Sheets, Microsoft Excel
• Familiarity with Google Drive, Gmail
• Experience with RingCentral
• Experience with Curogram or similar patient communication platform
• Familiarity with EMR/EHR documentation workflows

Benefits

• Remote work opportunity
• 30 hours per week
• $6 per hour

Ideal Candidate

The ideal candidate is organized, accurate, process-driven, and comfortable working with insurance benefits, patient collections, claims data, payment posting, spreadsheets, and healthcare documentation. They must be plug-and-play and able to perform the work with minimal training. They should already understand how to:

• Verify benefits
• Determine patient responsibility
• Call insurance companies
• Document reference numbers
• Follow up on denials or rejections
• Communicate clearly with the front desk or office manager

This person should be able to catch discrepancies, work independently, and provide clear updates before problems affect collections, billing, claims, or patient experience.