[Hiring] Authorization Specialist II @Grow Therapy

Role Description

We're looking for an experienced Authorization Specialist II who is passionate about improving the landscape for mental healthcare. This position will help ensure clients get timely access to care by keeping authorization data accurate and current across Grow's behavioral health claims.

You will be responsible for:

• Entering and validating authorization packets.
• Resolving missing Client ID and authorization-on-file issues.
• Auditing BPO throughput and accuracy.
• Reporting directly to the Authorization Supervisor.
• Working closely with the Billing and Eligibility teams.

From day one, you'll have real ownership and the opportunity to help build an authorization function that supports Grow's mission of expanding access to mental healthcare.

Your initial responsibilities will include:

• Processing incoming authorization packets and medical records requests, entering and validating data against source documents.
• Resolving missing Client ID and authorization-on-file issues, coordinating with VAMCs, Community Care, and EAP partners as needed.
• Auditing BPO authorization entry for accuracy and tracking performance against productivity standards.
• Researching and resolving authorization-related claim denials, identifying trends and escalating systemic issues with supporting evidence.
• Submitting and tracking RFS forms and other renewal or reauthorization requests.
• Maintaining accurate, up-to-date authorization records across internal systems.
• Partnering with Billing and Eligibility to keep claims moving cleanly through the Pre-Bill process.

Qualifications

• 2+ years of medical billing, authorization, or patient access experience.
• Strong attention to detail.
• Comfortable working across multiple systems (Fax platforms, EHR, payer portals).
• Process-driven with accurate documentation skills.
• Team player who collaborates closely with Billing and Eligibility.
• Comfortable meeting quantitative productivity standards.
• Thrives in a fast-paced, evolving environment.

Requirements

• Prior VA/Community Care Network or government payer authorization experience (bonus).
• Prior EAP authorization experience (Cigna, Octave, or similar) (bonus).
• Experience at a startup or high-growth company (bonus).

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage.
• No cost access to therapy through the Grow platform (available to US employees).
• Retirement savings programs and equity opportunities.
• Flexible time off, company paid holidays, and a full company-wide Winter Break.
• Up to 18 weeks of paid parental leave and a new child stipend.
• Dedicated weekly flexible time for self-care.
• Annual stipend for personal wellbeing and professional growth.
• Pre-tax commuter benefits for teammates working from hub locations.
• Support for home workspace plus meal benefits.
• A variety of wellbeing benefits, including wellness memberships and global travel assistance.