[Hiring] Associate-Rehabilitation Clinical Support @IU Health

Role Description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Schedule: PRN *As Needed* (24-30 hours max per week)

Monday-Friday: 7:30am-5:00pm

Work Location: Remote

Primary Responsibilities:

• Oversee patient flow from point of entry to destination and ensure timely, accurate and professional services.
• Responsible for timely and accurate resolution of patients’ accounts.
• Obtain specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to achieve accurate financial information.
• Accurate registration of patients, scheduling recurring appointments, answering incoming calls, and directing patients and visitors appropriately.
• Participate in operational aspects of the department and maintain performance improvement activities as required.
• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Order, distribute and maintain designated and appropriate inventory of department related supplies.
• Adhere to departmental productivity, quality and service standards in support of operational goals.

Qualifications

• High School Diploma/GED is required.

Requirements

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Benefits

• Access to diverse opportunities to learn and develop in meaningful ways.
• Advanced clinical training and leadership development.
• Promotion opportunities and cross training development.