[Hiring] Associate Health Coach @Hinge Health

Role Description

As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes. Through our technology-first platform, Hinge Health health coaches improve the lives of many at scale.

• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan.
• Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
• Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
• Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services.
• Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations.
• Build strong relationships and rapport with members, listening to and adapting to each member's unique circumstances.
• Support members in staying accountable to their goals and healthy lifestyle changes while keeping them focused and engaged within Hinge Health activities.
• Critically assess our coaching approaches and synthesize and relay member trends, insights, and feedback to the Product and Clinical Operations teams.

Qualifications

• High emotional intelligence and top tier coaching skills to help members understand their relationship to movement.
• Excellent communicator via live interactions (video visits) and asynchronous in-app messaging.
• Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency.
• Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment.
• High aptitude for technology, troubleshooting, and learning new features and tools.
• Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication.
• Critically evaluates AI-generated outputs and applies professional judgment.

Requirements

• NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required.
• 2+ years experience in health coaching.
• Experience with large caseloads.
• Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss & nutrition, mental health.
• Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States.
• Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials.
• Able to work evenings.
• Current and foreseeable future state of residence is within designated states.
• This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location).
• Ability to work evenings (4pm and later within designated hours).

Preferred Qualifications

• Able to work weekends.
• Additional certifications in orthopedics, pain science, women's health or related specialties.
• Medical fluency in Spanish (written and verbal).

Benefits

• Inclusive healthcare and benefits including comprehensive medical, dental, and vision coverage, gender-affirming care, tools for family and fertility planning, and travel reimbursements.
• Start saving for the future with traditional or Roth 401k retirement plan options which include a 2% company match.
• Manage your own learning and development through modern life stipends.

Company Description

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain.

• The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.
• As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers.
• The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.