[Hiring] Associate Clinical Training Manager @Sagility

Role Description

The Associate Clinical Training Manager is accountable for training execution, monitoring, reporting, and follow-through to help ensure learners, trainers, and classes progress toward required readiness and performance outcomes. This role carries similar expectations for ownership, communication, coaching support, and performance focus, with distinction reflected in the degree of independence, foresight, decision-making authority, and escalation required for broader training risks.

The Associate Clinical Training Manager supports training outcomes by:

• Coordinating trainer readiness
• Monitoring learner performance
• Maintaining accurate documentation and reporting
• Executing approved interventions
• Escalating barriers that may affect readiness, quality, or operational transition

Qualifications

• Bachelor’s degree in Nursing required
• Active or current nursing license preferred or required based on program, client, and jurisdictional requirements
• 2–4 years of training and/or leadership experience, including training delivery, facilitation, coaching, team leadership, program coordination, or training execution support
• Experience supporting performance, coaching follow-through, trainer readiness, learner readiness, or day-to-day training operations preferred
• Experience monitoring learner performance, supporting coaching follow-through, preparing readiness reporting, identifying training risks, and recommending action plans
• Healthcare operations experience, such as UM, CM, Appeals, nurse triage, clinical abstraction, or related clinical operations preferred

Requirements

• Strong facilitation support, trainer coaching, coaching follow-through, and learner engagement capability
• Ability to track training data, identify performance trends, recommend actions, and escalate risks with clear rationale
• Clear communication, stakeholder coordination, issue visibility, and disciplined documentation
• Ability to manage multiple training priorities, class activities, reports, follow-through items, and timely escalation of barriers

Company Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.