[Hiring] Associate Clinical Administrator Coordinator @UnitedHealth Group

Role Description

In this role, you will be a key component in driving customer satisfaction and will have a responsibility to make every interaction informative, productive, and positive for our members and providers. You’ll have the opportunity to:

• Conduct live outreach
• Educate members about program benefits and available services
• Support the coordination and management of member needs

If you reside in the state of Virginia, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges.

Schedule:

• Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
• Rotating Saturday coverage is required

Primary Responsibilities:

• Conduct outreach to newly enrolled members to complete the initial health screening
• Identify medical, behavioral, functional, and social needs
• Document screening results and outreach in required systems
• Explain benefits, services, and how to access care
• Connect members to providers, programs, and community resources
• Use clear, respectful communication; arrange interpreters as needed
• Work with care managers, providers, and community partners
• Warm transfer members to care teams when needed
• Knowledge and continued learning of community cultures and values
• Follow HIPAA and all privacy requirements

Qualifications

• High School Diploma / GED
• 2+ years of experience working with individuals enrolled in Medicaid programs
• 1+ years of experience conducting telephonic interactions with members, patients, or customers
• Intermediate level of proficiency in Microsoft Word, Excel, and Outlook, including document creation, editing, and email/calendar management
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in the state of Virginia

Requirements

• Previous remote (work-from-home) experience, preferably in a phone-based role
• Experience in the healthcare or health insurance industry, with basic knowledge of medical or behavioral health terminology
• Experience working in a hospital, physician's office or medical clinic setting
• Experience in a call center or similar phone-based environment, combined with strong administrative skills, including multitasking between member conversations and accurate real-time documentation in systems.
• Bilingual in Spanish, Farsi, or Vietnamese

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.