[Hiring] Assistant Patient Financial Advocate @ElevatePFS

Role Description

Qualify Health, a division of Elevate Patient Financial Solutions, has an exciting career opportunity available as an Assistant Patient Financial Advocate. This position will be a remote-based role. The Full Time schedule for this role will be Monday - Friday during normal business hours, with the time zone to be determined.

The Assistant Patient Advocate is an entry-level position that supports the delivery of financial advocacy services to client patients on behalf of hospitals, specialty pharmacies, and infusion centers. Working under the supervision of the Patient Advocacy Manager and at the direction of assigned Patient Advocates, this position:

• Enrolls patients in philanthropic funding.
• Discusses advocacy options directly with patients.
• Completes post-enrollment work.
• Maintains accurate case documentation.

The goal of this position is to help patients use every available avenue of financial assistance, including Patient Assistance Programs, copay cards, and foundations and grants, so their out-of-pocket costs for healthcare services and high-cost medications are kept as low as possible.

Essential Duties and Responsibilities:

• Enroll patients in philanthropic aid programs, including Patient Assistance Programs, copay cards, and foundations and grants.
• Gather required patient documentation by working in the healthcare provider's electronic medical record system and speaking directly with patients.
• Discuss advocacy options directly with patients and explain available programs, procedures, and services.
• Complete post-enrollment work, such as submitting claims and ordering medications.
• Appeal patient assistance denials and escalate unresolved issues as needed.
• Collaborate with the healthcare facility on advocacy collections and other medical billing functions.
• Support Patient Advocates and the Patient Advocacy Manager in meeting client and program goals.
• File and maintain complete, accurate records in the designated electronic file systems.
• Transmit information and documentation to patients, clients, foundations, and manufacturers.
• Maintain working knowledge of financial advocacy services, programs, and resources available to client patients.
• Place and receive patient calls using the virtual telephone application.
• Listen to and support patients experiencing financial hardship.
• Schedule and coordinate the delivery of free drug for patients.
• Provide exceptional customer service to patients and clients.
• Maintain records, reports, and files, and assist in the preparation of program and financial reports.
• Review operational and program reports for accuracy.
• Communicate professionally with clients, patients, vendors, and philanthropic program representatives.
• Attend staff meetings and consult with Patient Advocates and leadership.
• Provide coverage for other support staff during absences.
• Contribute to the growth and development of the company's mission.
• Maintain patient confidentiality and comply with HIPAA and all applicable requirements.
• Regular and timely attendance.
• Other duties as assigned.

Qualifications

• High school diploma, GED, or high school equivalency certificate required.
• Minimum 1 year of EMR experience.
• Minimum 1 year of medical billing experience.
• 1 year of medical oncology experience preferred.
• 1 year of customer service experience preferred.
• Experience working directly with patients with cancer.
• Previous experience in healthcare, patient financial services, or a medical office setting preferred.
• Proven experience in a high-performance, high-accountability environment.
• Working knowledge of administrative and clerical procedures.
• Proficient computer skills, including the Windows operating system, and strong proficiency in Microsoft products.
• Ability to learn electronic medical record systems.
• Excellent verbal and written communication skills in English.
• Bilingual in English and Spanish preferred.
• A genuine passion for helping patients.
• Basic mathematical and analytical skills.
• Meticulous attention to detail.
• Self-starter who can work independently and collaboratively.
• Understanding of HIPAA requirements.
• Access to a distraction-free home office environment.
• Ability to pass a standard background check.

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

Company Description

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer.