[Hiring] Applications Analyst - Clinical Informatics @Mackenzie Health

Role Description

Reporting to the Manager of Clinical Informatics, the Applications Analyst (EPIC Grand Central) will use their clinical knowledge combined with their superior analytical skills to support the Mackenzie health EMR (electronic medical record) across all sites. Using their expertise, they will be responsible for scoping, developing and supporting all build associated with the EMR hospital facility structure. Additionally, they will work closely with Bed Allocation, Patient Flow, EVS and Patient Transport operational leadership and staff to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes.

• Contribute to safe, quality care by:
• Participate in rotational on-call, integrated system testing, upgrades and optimizations of the software, training.
• Create and maintain training environments and curriculums.
• Develop and document policies and procedures and ensure clear communication between end users, EMR, and associated third party vendors.

Qualifications

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent.
• Epic certification in Epic Grand Central preferred or certification will be required within 3 months of hire.
• Two (2) years of hospital clinical and/or hospital information systems and EMR experience (required).
• Experience working with Epic EMR (required).
• Superior experience with MS Office/ Windows / Visio experience.
• Knowledge of how various clinical workflows are conducted in a hospital setting.
• Knowledge of configuring MyChart questionnaires, Care Companion, and Epic Gold Star functionalities.
• Experience implementing Epic version upgrades through Nova Note review, build, and testing.
• Strong interpersonal skills and the ability to communicate information clearly and concisely with physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership.
• Strong communication and conflict-management skills.
• Proven attendance record. Highly organized and detail oriented.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Requirements

• ITIL certification an asset.
• Clinical, professional designations preferred.
• Service Now experience an asset.
• *You may be required to work at any site of Mackenzie Health.

Company Description

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.