[Hiring] Ambulatory Clinical Informaticist Associate @American Addiction Centers

Role Description

Serve as a subject matter expert for the EHR and provides in-depth support to clinicians (Physicians, nurses, medical assistants and other clinical technicians) in the ambulatory setting and serves as a liaison between clinicians, operational leadership and IT. Troubleshoots EHR issues and provides ongoing support to ensure successful implementation of new technology and technology changes.

• Communicate and collaborate with CI and IT teams to address technical challenges.
• Develop as a Subject Matter Expert in one or more areas of specialty.
• Participate in efforts to manage change related to technology adoption.
• Provide end user support to help identify areas of opportunity to improve adoption and effectiveness of new technology and processes.
• Provide basic reporting tool assistance to end users.
• Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions related to optimization and implementation.
• Begin to leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports.
• Support and guide optimal use of clinical systems and supportive clinical documentation practices and tools.
• Ensure successful implementation, administration and documentation of new and/or existing clinical applications.
• Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes.
• Begin to analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement.
• Collaborate with CI teams across care settings to ensure appropriate workflows and clinical systems are utilized effectively and efficiently.
• Provide support to users of our clinical systems in the ambulatory setting, either in person or virtually.
• Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization.
• Become the go-to resource for questions related and concerns related to the EHR and other clinical systems as assigned.
• Partner with the regional informatics training and education team to assist in training delivery as needed.
• Provide informal guidance/resources to new team members and customers.
• Evaluate training effectiveness and recommend modifications to training programs accordingly.
• Integrate knowledge of policies and clinical resources into educational programming.
• Proactively monitor and respond to end user requests for assistance.
• Understand the pain points, challenges and technology needs related to the EHR and other clinical systems.
• Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed.
• Assist users in personalizing system settings to align with user preferences.
• Continuously seek ways to enhance user experiences and outcomes.
• Provide EHR and integrated clinical systems onboarding, ongoing education and training to all clinical end users as needed.
• Recommend additional training and education for multiple areas and roles based on ongoing evaluation and assessment.
• Assist the training team in delivering virtual training sessions for clinical staff as assigned.
• Develop job aids, quick reference guides and other material in partnership with the training team.
• Perform basic troubleshooting and escalate as needed.
• Identify opportunities for process optimization within clinical workflows.
• Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency.
• Promote adherence to recommended workflows.
• Support system upgrades and enhancements, ensuring smooth transition.
• Educate end users on best practices for utilizing clinical systems effectively.
• Utilize evidence-based practice or best practice methodology of clinical system end users.
• Provide ongoing support and ensure successful implementation, administration and documentation of new upgrades, releases and enhancements.
• Develop and maintain key partnerships with site and area leaders.
• Participate in the development of analysis and design of EHR configuration to support organizational initiatives.
• Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments.
• Assist in identifying metrics that monitor the effectiveness of implemented projects and programs.
• Perform testing of new or enhanced clinical workflows following defined testing scripts and plans.

Qualifications

• Epic Clinical Informatics Certification or attained within 18 months of hire.
• Associate degree or equivalent in IT or Health Related Field.
• 2 Years Clinical, Clinical Informatics or IT Experience.

Requirements

• Strong communication skills and ability to convey technical information to non-technical users.
• Analytical mindset with the ability to identify areas for improvement.
• Passion for healthcare technology and a commitment to advancing patient care.
• Ability to conduct activities related to all phases of the clinical information system life cycle (plan, design, testing, implementation and monitoring).

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.