[Hiring] Afterhours Behavioral Health/EAP Consultant I @Elevance Health

Role Description

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Work hours: Tuesday - Friday 6pm-2:30am; Saturday 10:30a-7pm EST

The Afterhours Behavioral Health/EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services up to approximately 10 million lives.

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services; receives client requests, assesses situation, determines appropriate course of action.
• Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
• Manages Critical Incident Stress Debriefing requests.
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
• Manages shared mailbox that is used by clients and external vendors to forward information that must be reviewed and placed in documentation system.

Qualifications

• Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background.
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Requirements

• MA/MS preferred.
• EAP experience is preferred.
• Previous call center experience is nice to have.
• Bilingual Spanish is a plus.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).