Role Description
The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate treatment goals. The position is an essential role, requiring the ability to work a variety of shifts to cover 24/7 duties including evenings, nights, weekends, and holidays. This is a remote role; candidates must reside in a nursing compact state. This role requires internet upload and download speeds of at least 80Mbps.
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Provides telephonic assessment and makes treatment recommendations of injured workers using national telephonic triage protocols.
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Recommends appropriate provider, based on state law and employer’s preferred provider network requirements.
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Educates caller on self-care instructions in accordance with national telephonic triage protocols.
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Communicates plan of care to customer contacts and/or supervisor.
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Evaluates injured worker’s response to first aid recommendations within a specified timeframe.
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Documents clinical assessments in organized, concise format and submits written reports within a specified timeframe.
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Obtains and maintains licensure as a Registered Nurse in 50 states and the District of Columbia.
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Additional duties as assigned.
Qualifications
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Fundamental concepts, practices, and procedures of triage in the field of Workers’ Compensation (WC).
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Ability to solve problems rapidly and handle medical emergencies over the phone.
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Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation.
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Excellent verbal and written communication skills.
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Strong interpersonal skills.
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Great attention to detail, and results focused.
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Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets.
Requirements
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Graduate of accredited school of nursing with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred).
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Current RN licensure in Nurse Licensure Compact (NLC) state with multistate designation.
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3 or more years of clinical experience in occupational medicine, urgent care, emergency room, home health care (Telephone triage/Workers’ Compensation experience preferred).
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Microbiology required.
Benefits
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Pay Range: $25.48 - $41.09 per hour.
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A comprehensive benefits package is available for full-time regular employees and includes:
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Medical (HDHP) w/Pharmacy
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Dental
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Vision
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Long Term Disability
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Health Savings Account
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Flexible Spending Account Options
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Life Insurance
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Accident Insurance
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Critical Illness Insurance
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Pre-paid Legal Insurance
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Parking and Transit FSA accounts
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401K
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ROTH 401K
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Paid time off