[Hiring] Advice Nurse, Mental Health @Sutter Health

Role Description

The Virtual Mental Health Intake RN is a Registered Nurse who provides competent and thorough intake services by conducting initial screening of psychiatric and medical needs of all incoming referrals for psychiatric and chemical dependency admissions. Utilizes virtual assessment skills through phone triage and patient assessments including triaging patients in acute crisis and disposition to correct level of care.

• Provides competent and thorough mental status assessment when an involuntary hold evaluation is required.
• Triages to the most appropriate level of care, according to severity of illness and determines patient placement at the appropriate level.
• Provides illness advice and self-care intervention, identifying resources, consulting and referring.
• Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes.

Qualifications

• Graduate of an accredited school of nursing.
• RN-Registered Nurse of California (must be able to acquire prior to starting).
• RN-Registered Nurse in State of Residence.
• 1 year of mental health experience.
• 2 years of practical nursing in a hospital, clinic, urgent care, or emergency room/department.

Requirements

• Professional knowledge of clinical nursing protocols, regulations and institutional standards of care and risk management with an emphasis in the areas of disease processes, emergencies, health sciences and pharmacology.
• Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology, including a working knowledge of state and federal regulations and guidelines.
• Solid analytical and project management skills, including the ability to analyze problems, situations, practices, and procedures, reach practical conclusions, recognize alternatives, provide solutions, and institute effective changes.
• Communication, interpersonal, and interviewing skills, including the ability to build rapport and explain medical lab results or sensitive information clearly and professionally to diverse audiences (patients, staff, and doctors).
• Proficient computer skills, including Microsoft Office Suite and experience working electronic medical/health records.
• Work independently, as well as part of a multidisciplinary team, while demonstrating exceptional attention to detail and organizational skills.
• Manage multiple priorities/projects simultaneously, sometimes with rapidly changing priorities, while maintaining event/project schedules.
• Recognize unsafe or emergency situations and respond appropriately and professionally.
• Ensure the privacy of each patient’s protected health information (PHI).
• Analyze possible solutions using precedents, existing departmental guidelines and policies, experience and good judgment to identify and solve standard problems.
• Build collaborative relationships with peers, physicians, nurses, administrators, and public to provide the highest quality of patient care.

Benefits

• Pay Range is $37.19 to $48.71 / hour.
• The compensation range may vary based on the geographic location where the position is filled.
• Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.
• Base pay is only one component of Sutter Health’s comprehensive total rewards program.
• Eligible positions also include a comprehensive benefits package.