[Hiring] Advanced Therapy Services Reviewer @Elevance Health

Role Description

The Advanced Therapy Services Reviewer is responsible for conducting timely and quality clinical case evaluations to determine the medical necessity of therapy service requests, ensuring prompt, consistent, and compliant decision-making.

Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

How you will make an impact:

• Conduct clinical case reviews to assess the medical necessity of therapy services (physical therapy, occupational therapy, and/or speech-language pathology).
• Support medical management staff to ensure consistent, timely decisions for members and providers.
• Lead peer-to-peer calls with therapist providers to gather clinical information and make determinations.
• Render adverse determinations for specific clients when appropriate.
• Document findings, develop analyses, and submit reports in compliance with regulatory standards.
• Apply company medical policies and guidelines consistently when making decisions.
• Escalate cases requiring Medical Director review or policy interpretation.
• Participate in departmental projects and initiatives.
• Maintain established quality and productivity standards.

Qualifications

• Requires BA/BS in physical therapy, occupational therapy, or speech language pathology and minimum of 1-year clinical experience; or any combination of education and experience, which would provide an equivalent background.
• Current valid, active and unrestricted license as a physical therapist, occupational therapist, or speech language pathologist in applicable state(s) required.

Requirements

• Master’s degree or higher in physical therapy, occupational therapy, or speech language pathology strongly preferred.

Benefits

• Market-competitive total rewards including merit increases, paid holidays, and Paid Time Off.
• Incentive bonus programs (unless covered by a collective bargaining agreement).
• Medical, dental, vision, short and long term disability benefits.
• 401(k) + match.
• Stock purchase plan.
• Life insurance.
• Wellness programs and financial education resources.