[Hiring] Adherence Coach @Scene Health

Role Description

As an Adherence Coach, you play a key role in delivering video-based patient engagement and medication adherence support as part of Scene’s digital care model. Acting as an extension of the clinical nursing team, you serve as a patient connector and support partner who engages patients through asynchronous video interactions, personalized video feedback, and digital messaging to reinforce consistent medication-taking behaviors and support positive health outcomes.

Your goal is to build trust and accountability through engaging video communication, encourage ongoing program participation, and empower patients to take an active role in managing their health.

This is a full-time role with day and late-day shifts. Anticipated shifts include:

• 8:00 AM - 4:00 PM
• 9:00 AM - 5:00 PM
• 10:00 AM - 6:00 PM
• 11:00 AM - 7:00 PM EST

Estimated to have at least one Saturday shift per month.

Qualifications

• 3–5 years of experience in healthcare engagement, care coordination, adherence support, or similar role.
• Experience interacting directly with patients in healthcare settings.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Comfort reviewing patient-submitted video content.
• Ability to work independently in a remote environment.
• Proficiency with CRM systems and mobile applications.
• Strong time management skills in a queue-based workflow.

Requirements

• Background as a medical assistant, pharmacy technician, community health worker, certified health coach, or directly observed therapy worker.
• Experience in digital health or remote patient monitoring.
• Experience working with Medicaid or underserved populations.
• Bilingual (Spanish preferred).
• Familiarity with motivational interviewing principles.

Benefits

• Competitive salary and benefits package.
• Work remotely while making a tangible impact on patients' lives.
• Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.
• Collaborate with passionate professionals across healthcare, technology, and public health sectors.
• Professional development and growth opportunities within a rapidly scaling company.
• Work on a game-changing solution in healthcare with talented, motivated, and passionate individuals.