[Hiring] Acute Patient Access Services Representative @Banner Health

Role Description

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc.

• Responsible for in-person patient intake and registration.
• Providing superior customer service.
• Accurately identifying and obtaining authorizations for patients’ insurance.
• Verifying eligibility and benefits.
• Generating patient estimates for services rendered.
• Providing financial counseling and collecting patient liability.
• Demonstrates the ability to resolve customer issues and provides excellent customer service.

Qualifications

• High school diploma/GED is required.
• Must have customer service skills or knowledge of patient financial services, financial collecting services, or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision.
• Requires strong interpersonal, oral, and written communication skills.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.
• Typing ability is required.

Requirements

• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

Benefits

• Estimated Pay Range: $19.45 - $29.17 / hour.
• Banner Health is committed to pay equity and transparency.
• The posted compensation range is a reasonable estimate based on the circumstances at the time of posting.
• Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location.

Company Description

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines.

• Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs, or Public Relations, you'll find many options for contributing to our award-winning patient care.