[Hiring] Accuracy Checking Technician/Pharmacy Technician Digital Services @Pharmacy2U

Role Description

As an accredited Accuracy Checking Technician supporting our Digital Health Services division, you will play a key role in delivering efficient and effective administrative and clinical support across our digital pharmacy services. This includes:

• Completing stages 2 and 3 of the Discharge Medicines Service (DMS)
• Providing high‑quality patient care through the Pharmacy Contraception Service (PCS)
• Working closely with pharmacy teams and cross‑functional departments to uphold strong quality standards
• Ensuring smooth day‑to‑day clinical operations
• Contributing to a workplace culture that is professional, collaborative, and purpose‑driven
• Helping ensure our patients receive a safe, seamless, and positive healthcare experience

Qualifications

• Qualified Accuracy Checking Technician (or Pharmacy Technician with ACT module) and registered with the General Pharmaceutical Council
• Extensive experience working in a pharmacy environment (community or online), with a strong focus on accuracy and patient safety
• Excellent communication skills, strong customer service focus, and ability to work effectively both independently and as part of a team
• Highly organised, able to prioritise workload, and experienced working under pressure to meet tight deadlines
• Strong IT skills, including confidence with Excel and the ability to learn new systems quickly
• Demonstrates initiative, proactivity, and a commitment to ongoing professional development (CPD)
• Patient‑first mindset with professionalism, integrity, and respect for colleagues, suppliers, and partners
• Results‑driven, motivated to achieve KPIs, with ambition to learn and develop further (DMS Discharge Medicine Service knowledge desirable)

Requirements

• Deliver stages 2 and 3 of the Discharge Medicines Service (DMS) as part of the Digital Health Services Team
• Conduct Pharmacy Contraception Service (PCS) consultations following completion of all required training
• Engage with patients daily via telephone, ensuring a consistently high standard of patient care and support
• Provide administrative support for the New Medicine Service (NMS), DMS, PCS, and other business requirements as needed
• Adhere to all legal, ethical, professional, and company standards at all times
• Work effectively within a high‑volume environment, maintaining accuracy and efficiency
• Achieve individual and team performance targets to support overall business objectives
• Collaborate with key internal teams, including customer service, purchasing, operations, and pharmacists
• Contribute to a positive workplace culture by helping maintain a fun, relaxed, and friendly environment

Benefits

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)
• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life
• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in-house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives
• Strong commitment to CPD, training and professional development
• 25 days’ annual leave, increasing with service
• Buy and sell holiday scheme
• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services
• Regular social events throughout the year