[Hiring] Access Coordinator @Bon Secours

Role Description

Provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include:

• Call intake
• Coordination relative to patient logistics
• Care coordination
• Scheduling
• Communication to support patient logistics, scheduling, and care team communication

Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics.

Essential Job Functions

• Accepts/Facilitates patient/caregiver communication as assigned
• Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation
• Completes patient intake according to workflow
• Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area
• Maintains professional collaborative relationships with members of the care team
• Participates in process improvement, professional development, and peer review
• Facilitates communication with providers/care team to maintain awareness of care event or case status
• Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection
• Responsible for other tasks and analysis as requested/directed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Qualifications

• High School Diploma or equivalent (required)
• Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management (preferred)
• 1 year of healthcare or healthcare contact center (required)

Requirements

• Certified Nursing Assistant (CNA) (preferred)
• Certified Medical Assistant (CMA) (preferred)
• Epic electronic health record – preferred
• Genesys contact center – preferred

Patient Population

• Neonates (0-4 weeks)
• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)
• Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur
• General office environment
• May have periods of constant interruptions
• Required to car travel to off-site locations, occasionally in adverse weather conditions
• Prolonged periods of working alone
• Remote work environment with prolonged periods of time in front of a computer

Skills

• Customer service oriented
• Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
• Technology savvy
• Multitasking
• Review & interpret patient transfer case information
• Escalate/Inform regarding patient status changes
• Record tasks and conversations regarding patient transfer
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with clinical care team members
• Teamwork
• Active listening
• Relationship building
• Agility and adaptability
• Excellent oral and written communication skills
• Performance driven

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support
• Benefits may vary based on the market and employment status