[Hiring] 988 Crisis Counselor, Bilingual (Spanish) @Didi Hirsch Brand

Role Description

As a bilingual 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers in English and Spanish via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties

• Offers crisis counseling services via telephone and chat.
• Works alongside shift supervisors to answer, manage, screen and conduct risk assessments of crisis calls.
• Serves as a mandated reporter in cases of suspected abuse.
• Maintains accurate and detailed call reports.
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
• Assists in the training process of new counselors and volunteers.
• Participates in community outreach and/or media events such as resource tables and presentations about suicide prevention.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center.

Qualifications

• Fluency in required language for assigned program (Spanish).
• Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon program needs.
• Complete yearly required continuing education trainings.
• Have knowledge of all job specific skills including safety assessment, data collection, and triage.
• Goal-oriented team player with strong experience working in large and complex systems.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Benefits

• The pay for this position is $26.00 per hour with a $3.00 overnight differential.
• The schedule is Sunday from 12:30pm-9:00pm and Monday, Thursday, and Friday from 7:00pm-11:00pm PST, totaling 20 hours per week.
• This role requires a three-week 40-hour per week training at the start of employment.
• Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning.
• Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Company Description

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.