[Hiring] 1915i Triage Coordinator @TRILLIUM HEALTH RESOURCES

Role Description

Trillium Health Resources has a career opening for a 1915(i) Triage Coordinator to join our team! The 1915(i) Triage Coordinator plays a vital role in the coordination of services for Trillium Health Resources members enrolled or referred to the 1915(i) program and is responsible for members identified through the 1915(i) Reassessment Dashboard and various internal and external referral sources. The 1915(i) Triage Coordinator is responsible for completing the required 1915(i) Assessments (initial, annual, and updates), CMCA (initial or annual), and CP/ISPs (initial). Based on the member’s diagnosis, eligibility, and service needs, the 1915(i) Triage Coordinator identifies and connects the member to the most appropriate internal team to ensure seamless transition and support.

On a typical day, you might:

• Provide education and support to members in learning about and exercising their rights and responsibilities within the 1915(i) framework.
• Ensure compliance with best practices, program requirements, and Trillium Health Resources standards.
• Coordinate and conduct comprehensive reviews of 1915(i) members by assessing available records, including medical and behavioral health documentation.
• Complete record review screening processes, analyze assessments and medical documentation to assess eligibility and determine the member’s needs for I/DD, TBI, or MH/SUD services and supports.
• Work with members and LRPs to ensure that assessments are updated as needed and appropriately to reflect the members’ service needs.
• Coordinate ongoing referrals based on identified priority level, ensuring timely action is taken for each member.

Qualifications

• Must meet QP status:
• Fully licensed by the NC governing board regulating Human Services professions; OR
• Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR
• A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
• A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
• A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
• If serving members with LTSS needs, the Coordinator must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional.
• A valid active driver’s license is required to be maintained for this position.
• Must reside within Trillium’s Catchment of North Carolina.
• Must be able to travel within catchment as required.

Benefits

• Typical working hours: 8:30 am – 5:00 pm
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Company Description

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture