[Hiring] Web Digital Coordinator @American Society of Plastic Surgeons (ASPS)

Role Description

The Web/Digital Coordinator is responsible for the day-to-day content operations of ASPS’s patient-facing and member-facing websites. Working under the direction of the Digital Content Manager, this role ensures both sites are accurate, current, and actively maintained — moving the member site from a reactive to a proactive content operation. The Coordinator is the primary execution resource for Tier 1 and Tier 2 content updates, landing page builds, medical review workflow coordination, and cross-departmental liaison work in support of the Website Governance framework.

The ideal candidate is detail-oriented, comfortable working across multiple stakeholders and CMS platforms, and committed to producing accurate, well-structured digital content in a healthcare environment. Strong writing, editing, and project coordination skills are essential. This role works in close partnership with the Website Governance Lead, Business Technology team, Senior Digital Marketing Associate, and member-facing staff across the organization.

Qualifications

• Bachelor’s degree in Communications, Computer Science, Journalism, Digital Media, or related field.
• Two to four years in digital content management, website coordination, or a related communications role. Healthcare or association experience strongly preferred.
• Excellent organizational and project management skills; strong understanding of digital content workflows, CMS platforms, and website governance practices.
• Familiarity with SEO fundamentals and medical or healthcare content is a significant advantage.

Requirements

• CMS experience.
• Strong writing and editing.
• AP Style proficiency.
• Project coordination.
• Attention to detail.
• Professional written and verbal communication.
• Ability to manage multiple deadlines simultaneously.

Benefits

• Minimal travel required; approximately 1–2 weeks per year for ASPS annual meeting and related events.

Company Description

General company description goes here.

Essential Duties

• Execute Tier 1 content updates across both patient-facing (PlasticSurgery.org) and member-facing website properties.
• Manage Tier 2 functional changes in coordination with the Website Governance Lead and Business Technology team.
• Maintain a proactive content calendar for the member-facing website.
• Build and publish campaign-aligned landing pages in coordination with the PR & Communications team.
• Conduct routine content audits to identify outdated or inaccurate pages.
• Coordinate the medical review process for patient-facing content.
• Liaise with the Digital Content Manager, PR Director, and PEC members.
• Maintain accurate records of review dates and scheduled update cycles.
• Serve as the primary point of coordination for internal stakeholders.
• Partner with the Member Communications Lead to align member-facing web content.
• Facilitate cross-departmental content submissions.
• Apply established SEO best practices and schema markup guidelines.
• Ensure all published content adheres to ASPS editorial standards.
• Support the implementation of structured data on patient-facing pages.
• Other duties as assigned.

Competencies

• Attention to Detail: Produces accurate work; catches errors before publication.
• Communication: Communicates clearly in writing and verbally; coordinates effectively across departments.
• Customer Service: Works well with internal stakeholders; promotes a positive image of the department.
• Dependability: Meets deadlines; works independently; accountable.
• Organization Skills: Manages multiple projects simultaneously; maintains accessible records.
• Project Management: Tracks content requests through the full workflow.
• Quality: Strives to eliminate errors; accuracy is a priority.
• Teamwork: Collaborates across the organization; respects the expertise of colleagues.

Physical Demands

• Manual Dexterity: Physically operate routine office equipment.
• Physical Effort: Work requires negligible physical exertion; minor lifting may be required up to 25 lbs.
• Working Conditions: Most work done in remote setting; use of computer and telephone for discussion.
• Hazards: No known exposure to hazards.